Archive of the categories: Business of Aviation

2018 Review: Sheffield School of Aeronautics – Dispatch School in Fort Lauderdale

As of earlier this month, I am a licensed aircraft dispatcher! I am very excited to have this certification in my back pocket, and I wanted to write a little review of the whole experience.   I started the whole “dispatch school journey” in January after thinking about it for a few months,  and researching it online. Being a licensed dispatcher is not required at my current job, and in fact, I am the first one in our department to get a dispatch license. But, in my industry, it is a bonus and welcome addition to my resume.  And if I ever decide to venture from Part 135 to Part 121 flight operations, I will certainly and definitely need it.

Google Maps

Sheffield School – Google Maps Photo 

See my class picture here: Sheffield Facebook Page

Being a single mama with big girl bills and a big girl job, I did not have the luxury of taking off for 5 or 6 weeks to go to a full-length dispatch school. While some schools (ATP in Dallas) offered a “night school” option, there are no dispatch schools in San Diego, and certainly no night schools. My only option was an accelerated course – kind of the way I do things. I did an accelerated “finish up” school for my commercial pilot’s license. In a lot of ways, this seemed the same. I chose Sheffield School of Aeronautics’ Distance Learning + 5 Day accelerated course.

I didn’t really know what I was getting into. I got a calendar of quiz and homework due dates, and was given very strict instructions, that if I did not meet course deadlines, I would not be invited to the “Phase 2” portion of the course in May. Knowing the investment I had made, and the amount of saved PTO time I was using from work, I took it seriously. I didn’t miss a deadline. The quizzes and tests were hard. Some of the multiple choice questions were “select all that apply” and you had a long list of confusing choices.  It was common to stay up till midnight, and one night, when we started doing the flight planning,  I stayed up till 4 AM, my dogs snoring and the music of Jackson Brown on repeat filling the kitchen. Fortunately, the next day was a “comp day” at work so I was able to catch up on sleep.

I simultaneously studied for the ADX exam using both the Sheffield ADX app and Sheppard Air. I recommend both. Be prepared to spend hours and hours and hours (2 hours a day for at least two weeks) going through those questions. I had the questions on my Ipad and Iphone and tried to use spare minutes that could otherwise be wasted on Instagram or Facebook, going through questions. I passed the ADX test on my first try. Not by the margin I wanted, but I was happy to pass.

I spent the day before dispatch school air lining to Florida on Southwest Airlines, with a connection through Austin. That worked fine, and when I landed in FLL, got a rental car and headed to the Marriott Residence Inn in Plantation. I spent the first half of the stay there, and the second half at the Hampton Inn in Plantation. Having spent a few nights at both, I liked the Hampton Inn better. It was newer and cheaper, and the drive was less than 5 minutes more.

The first day of school we started at 8 AM sharp, the instructor had us go around and  make brief introductions. Most of the people had aviation backgrounds, some with the major airlines, some with 135 operators. I was surprised how many people came from overseas – more than half. After that, we dove into the material. No time was wasted.  Other than the first night, there was homework every night and on the weekends. There was a test on the third day and three tests on the fifth day. The school took everything very seriously. So did I. I was terrified of failing, of having to come home and go back to work without that certificate. I made it a priority to not waste any time when I was there. Every chance I had to study, I did. By the end of the trip, I had about a 7 inch stack of flashcards.

The last day of class, we had a full day of testing. I was so nervous, but it ended up being fine. They assigned me my practical / oral the following day. I was relieved, but also terrified. I had very little time to review everything. But, I reminded myself that they won’t sign you off if they don’t think you are ready. Everything ended up going smoothly with the practical. It was a long day, and they were very thorough. Nothing felt better than shaking the examiner’s hand when he congratulated me and it was all over.

If you read the forums, most have a positive view of Sheffield. Some people left the school, frustrated by their experiences which did not end well. It’s not a license factory, and they make you earn your cert. Be prepared to work hard, to stay up late, and to devote lots of time.  I would not recommend you go to this school for the accelerated course if you do not have an aviation background. At the very least, a private pilot with instrument rating. If you’ve never seen an approach plate before, or don’t know what a METAR is, and want to be a dispatcher, go to Sheffield’s 5-week program, or another full-time program.

I feel fortunate that my experience went well. I am excited for my future in aviation,  and being in the cool kids club – with my ADX cert!

Did United Airlines Violate It’s Own Low Fare Guarantee?

unitedairlinesI closely follow personal injury litigation news, and sometimes see stories of antitrust, employment and consumer fraud lawsuits. As a frequent airline traveler and student pilot, I’m always interested to read stories involving airplanes, airlines and the business of aviation.

So when I saw a headlines about Scott Coulier’s lawsuit against United Airlines, I was interested. Here’s the scoop:

Scott Coulier, of Peoria County, Illinois says he bought three one-way tickets to Orlando International Airport on January 27, 2014, for travel in March 2014. He paid $182 each for the tickets. He filed suit, because he believes he could have purchased the same tickets from if he bought them separately instead of together.  I have no idea why he bought three one-way tickets instead of round-trip, but I assume he had a good reason.

United Airlines has a policy that gives travelers incentive to search for the best deal. According to the lawsuit, If a ticketholder finds a ticket for the “same flight, itinerary and cabin at a price lower that the fare offered on by $10 or more, we’ll make up the difference and give you a $100 USD Electronic Travel Certificate.” Coulier alleges in the suit, that despite their Low Fare Guarantee, United does not provide consumers purchasing airline tickets the lowest available fares when multiple tickets are purchased at the same time for passengers traveling on the same flight. This happens allegedly, because United doesn’t deplete “tickets that are available for the same flights in lower fare classes first and only charging the consumer for the limited and necessary number of remaining fares at higher fare classes.”

The case is Scott Coulier v. United Airlines Inc., case number 4:15-cv-00190, in the U.S. District Court for the Southern District of Texas. It was filed Wednesday, January 21st. Coulier is the only named plaintiff, but it potentially opens up a case for others who bought two or more airline tickets from in a single transaction during the class period. In this case, the class period dates back four years ago.  The suit seeks undisclosed damages and to prohibit the airline from repeating the incident.

If the tickets were $182 each and he overpaid, I am really curious how much the single tickets cost. If he could have saved $150 ($50 on each ticket), is it really worth filing a lawsuit? Are other United travelers going to come forward? Will have to keep an eye on this one.

On a sidenote, I learned that American Airlines, my usual airline, also has a low fare guarantee.  Going to have to check and see on my next paid flight. They’re tricky though… you have to catch it by midnight on the day you make your purchase. Here is the fine print: ” If you find the exact same flight and itinerary for at least $5 less on another website on the same day you made your purchase and make your claim by midnight of the same calendar day, we will refund the difference in fare and give you a $50 promotion code for a future flight purchase.”